1 Year Extended Warranty
Pairs well with
HiFresh Extended Warranty Program
HiFresh extended warranty offers a dedicated protection plan that covers all manufacturing defects and malfunctions of your tower fan. With this plan, you get reliable repair and after-sales service to ensure your HiFresh product continues to deliver optimal performance.
Terms of Service
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The extended warranty is valid for 1 additional year after the expiration of the original manufacturer’s warranty. The combined warranty period (original + extended) must not exceed 2 years in total.
How Does It Work?
Step 1: Purchase the extended warranty directly from our official website within 30 days of purchasing your HiFresh product.
Step 2: If your HiFresh product experiences any technical issue, please send an email to service@hifreshindia.com with the issue details and your invoice information. Once validated, a support ticket will be created.
Step 3: Our authorized support team will contact you to arrange for service. You must provide the technical issue description and extended warranty invoice for verification.
Step 4: In case of major repairs, the product will be sent to our service center for component replacement.
Frequently Asked Questions (FAQs)
1) How do I request a repair?
– Please send an email to service@hifreshindia.com with your product details and issue description. Our support team will get back to you.
2) When does the extended warranty become active?
– It becomes active immediately after purchase.
3) What is not covered under the extended warranty?
– Physical damage, consumable parts (like filters), adapters, and accessories (like remotes) are not covered.
4) How many times can the product be repaired under the plan?
– As many times as needed, but the total service cost must not exceed the product’s invoice value.
5) What happens if the product cannot be repaired on time?
– If repair cannot be completed within a reasonable time, we will replace the defective parts without question, subject to part availability.
6) Where will the product be serviced?
– We offer free pickup and drop-off.
7) Do I need to pay for repairs under the extended warranty?
– No, all repair costs (parts + labor) are fully covered by HiFresh.
8) Can I receive service if I move to a different city?
– Yes, our extended warranty service is available across India.
9) When can I purchase the extended warranty?
– You can buy it within 30 days of purchasing your HiFresh product.
1 Year Extended Warranty
PAN India Coverage
HiFresh is proud to offer reliable warranty support across India. No matter where you are located, our dedicated service team ensures that your product is taken care of—from pickup to repair to doorstep delivery.
Whether it’s a warranty repair or an extended service request, we are committed to providing a smooth, transparent, and efficient experience—nationwide.
High-Quality Repair
At HiFresh, we don’t just design cooling solutions—we stand behind them with reliable, high-quality repair services as part of our warranty promise.
Our certified technicians are trained to handle HiFresh products with precision and care, addressing a wide range of issues efficiently. Every repaired unit is thoroughly tested to ensure it meets our performance and safety standards.
Simple Transparent Service
At HiFresh, we make after-sales support simple and stress-free. There’s no need for physical forms or paperwork—just send an email to service@hifreshindia.com to start your repair request. It’s that easy.
We’re also committed to transparent service with no hidden charges. All repair costs are fully covered under warranty unless the total exceeds the product’s invoice value. With HiFresh, you get honest service, fast support, and complete peace of mind.
Only Genuine HiFresh Spare Parts
At HiFresh, we’re committed to delivering high-quality, reliable repairs—and that starts with using only genuine HiFresh spare parts.
By using components specifically designed for our products, we ensure optimal performance, safety, and durability. Every replacement part we use is tested and approved to meet HiFresh standards, helping your device run just like new.
FAQs
Please read our FAQs page to find out more.
How long will it take for my order to arrive?
Orders typically take 3-7 business days to arrive, depending on your location. Once your order is shipped, you’ll receive a tracking number to monitor its progress. If you have any issues or delays, feel free to reach out to our customer service team for assistance.
Can I return or exchange my Hifresh product?
Yes, we offer a hassle-free return and exchange policy. If you’re not satisfied with your product, you can return it within 30 days of delivery. Simply contact us with your order details, and we’ll guide you through the process. Please ensure the product is in its original condition and packaging.
My product stopped working. What should I do?
If your product stops working, please check the user manual for troubleshooting tips. If the issue persists, contact our customer service team with your order number and details of the problem. If the product is still under warranty, we’ll arrange for a repair or replacement.
Can I update my shipping address after placing an order?
If your order hasn’t been shipped yet, we can help update your shipping address. Please contact our customer service team as soon as possible with your order details and the correct address. Unfortunately, once the order is shipped, we can’t make changes to the delivery address.
What should I do if my product arrives damaged?
We’re sorry to hear that! If your product arrives damaged, please contact our customer service team within 7 days of delivery. Provide us with your order details and photos of the damage, and we’ll arrange for a replacement or refund as soon as possible.